g499's Privacy Policy

g499 is a trusted online betting and casino platform serving players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how g499 ("we", "our", "platform") collects, stores, uses, and protects your personal information.

This policy applies to g499's website, mobile platform, and all associated services. By creating an account on g499 or using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term of this policy, we kindly ask that you refrain from using our services.

This privacy policy complements and does not replace our Terms and Conditions and Responsible Gaming policy. We encourage you to read these policies together.

g499 collects user information in various ways. We only collect information that is necessary for the proper operation of our services. The categories of data we collect are described below:

2.1 Information Provided at Registration

Information you voluntarily provide when creating an account:

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• Residential address
• Documents required for identity verification (such as a national ID card)

2.2 Financial Transaction Information

Information collected during deposit and withdrawal processes:

• bKash, Nagad, Rocket, Upay or bank account numbers
• Transaction amount and date
• Payment method details
• Transaction history and records

2.3 Technical Information Collected Automatically

Information collected automatically while you use g499:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Login time and session information
• Page visit and click data
• Gaming activity logs and history

g499 uses the collected information for the following purposes. Each purpose has been determined with the user's benefit and platform security in mind:

3.1 Account Management

• Keeping your account active and secure
• Identity verification and age confirmation (for users aged 21 and above only)
• Login security and prevention of unauthorized access
• Password recovery and account support

3.2 Service Delivery and Improvement

• Running gaming services without interruption
• Processing deposits and withdrawals
• Activating bonuses and promotions
• Platform analysis to improve user experience
• Technical troubleshooting and maintenance

3.3 Fulfilling Legal Obligations

• Verification processes required for anti-money laundering
• Compliance with applicable laws and regulations
• Maintaining records of financial transactions
• Use as evidence in dispute resolution

3.4 Communication and Support

• Sending important account-related notifications
• Providing live chat and email support
• Sending security alerts
• Promotional information (with your consent only)

g499 regards your personal information as a valuable asset and always strives to keep it protected. However, in certain circumstances we may need to share limited information with third parties:

4.1 Payment Processors

The minimum financial information required to process transactions through bKash, Nagad, Rocket, Upay, and approved banks is shared with the relevant payment providers. These payment providers follow their own strict privacy policies.

4.2 Gaming Software Providers

Only the information necessary for game operation is shared with our software partners, including Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. These third parties may not use this information directly for marketing purposes.

4.3 Legal Requirements

If there is a valid order or request from a court, regulatory authority, or law enforcement agency, g499 may provide the necessary information to fulfill its legal obligations.

4.4 Corporate Restructuring

In the event of a change in company ownership, merger, or acquisition, user information may be transferred. In such cases, the new authority will be required to maintain the same or higher standards set out in this privacy policy.

g499 uses industry-standard security technologies and practices to keep your personal information safe. The key components of our security measures are described below:

5.1 Encryption Technology

• All data transmission is secured with SSL/TLS encryption
• Financial information is stored using high-grade encryption
• Passwords are stored as hashes — no one can read them directly

5.2 Access Control

• Only a limited number of staff have access to personal information
• All staff are subject to strict confidentiality agreements
• Suspicious access is automatically detected and blocked

5.3 Technical Security Measures

• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Real-time login monitoring
• Data backup and recovery systems

That said, no data transmission over the internet is completely secure. We make every effort, but a 100% guarantee of absolute security is not possible. We also encourage you to use a strong password and log in from a secure device.

g499 uses cookies and similar technologies to improve your browsing experience and to operate the service properly.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain your login session, perform security checks, and save your preferred language and settings. Disabling these cookies will prevent the platform from working correctly.

6.2 Functionality Cookies

These cookies remember your personal preferences, such as your preferred game category, language setting, and other user choices. They make your experience more personalized.

6.3 Analytics Cookies

We use analytics cookies to understand and improve platform performance. This information is processed in aggregate and is not used to identify any individual.

6.4 Cookie Control

You can control or delete cookies through your browser settings. Keep in mind, however, that disabling essential cookies may prevent some important features of g499 from working correctly.

g499 believes you should have full control over your own information. We therefore ensure the following rights for our users:

7.1 Right to Access Your Data

You can request at any time to find out what information g499 has collected and stored about you. We will provide this information within a reasonable time.

7.2 Right to Correct Your Data

If any information we hold about you is inaccurate or incomplete, you can request a correction. This can be done directly from your account settings or through our support team.

7.3 Right to Delete Your Data

In certain circumstances you may request that your data be deleted. However, it may not be possible to delete all data due to legal obligations or the need to retain financial transaction records.

7.4 Right to Object to Processing

You can object at any time to the use of your information for marketing purposes. We will stop that activity immediately upon receiving your request.

7.5 Right to Data Portability

You may request to receive your information in a structured, machine-readable format.

g499 does not store your information indefinitely. A specific retention period is set for each type of data:

• Account information: For as long as the account is active and for a defined period after closure as required by law
• Financial transaction records: For the period required under financial regulatory law
• Gaming logs and history: While the account is active and as needed for investigations
• Communication records: For the period necessary to improve support quality and resolve disputes
• Technical logs: For a limited period for security review

After the defined retention period, data is securely deleted or anonymised in a way that no individual can be identified from it.

g499 services are strictly for individuals aged 21 or above only. We do not knowingly collect personal information from any minor.

An age verification process is carried out at the time of registration. If we learn that someone has created an account by providing information indicating they are under 21, the relevant account will be closed immediately and the collected data will be deleted.

g499 reserves the right to amend or update this privacy policy as needed. Before any changes take effect, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A notification will be displayed on the website
• The "Last Updated" date at the top of this page will be changed

If you continue to use g499 services after any changes, you will be considered to have agreed to the updated policy. It is therefore recommended that you review this page on a regular basis.

If any change has a significant negative impact on your rights, we will inform you clearly well in advance of the change taking effect and will seek your consent again if required.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy support team is available 24/7 to assist you:

When making a privacy-related request, please clearly state your registered email address and the details of your request so that we can assist you quickly and effectively.

For more information related to this privacy policy, please see our Terms and Conditions, Responsible Gaming and FAQ pages.